Help & support

Contact us

Signed in? Open a ticket under Support in your dashboard. Or email support@fcommercebd.net from the address you use to sign in. Tell us your business name, what you were doing and when, and what you saw. Never send your password — we will never ask for it.

Connecting ChatGPT or Claude

You can run your store by chatting with the AI assistant you already use. In the assistant, add FcommerceBD (in ChatGPT from its plugin directory; in Claude under Connectors), sign in with your FcommerceBD owner email and password when asked, and approve the consent screen. You never paste an API key.

• "Sign in" fails: only the account owner can connect, and your email address must be verified. Team member logins cannot connect an assistant yet.
• The assistant asks you to confirm: publishing, scheduling or deleting a Facebook post, archiving a product and large stock reductions always wait for your approval. Nothing changes until you say yes.
• Numbers look different from the dashboard: the assistant states the exact dates it used. Revenue counts orders that were delivered and paid, on their delivery date — the same as the dashboard.
• Disconnecting: remove FcommerceBD in your assistant's settings. To cut off every assistant connection on our side immediately, email us.

Technical details for developers: api.fcommercebd.net/developers/mcp. How we handle your data: Privacy Policy.